Hotel receptionist Alternative titles for this job include . 1. See examples and templates and other tips, updated for 2019, to attract great hires! A: The primary qualifications for becoming a receptionist with no experience are a high school diploma and some familiarity with an office environment. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. A great job title typically includes a general term, level of experience and any special requirements. To be a good receptionist, a person must set their goals aligned with the kpi for receptionist as to which skills are very much needed in becoming one. Hotel receptionists have to be good administrators, but - most importantly - they have to be ambassadors for the hotel. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in. That is why a good hotel front desk agent is the key to successful lodging. I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. Understand their workspace is an extension of themselves and should reflect a professional image as well. Be proactive – know your guest before they know you A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. A hotel front desk receptionist checks in guests. They're a company's first line of defense. Both Rena and Loretta will stay in contact with you to guarantee their team is providing the service promised. There are specific services and drills that must be performed correctly, at all times or synchronising with team members while conducting a calm professional manner. Your receptionist starts the new week with last week’s undone filing; He/she starts each new week already being “behind”. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. He/she must be able to relate very well with his colleagues and visitors. Receptionist: No problem sir. Whether you are a local client or across the U.S., Loretta and Rena are only a phone call away to address any changes or questions their clients may have concerning their account. How would you handle a guest that is rude to you or angry? A: A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. Welcoming Guests. 1. Other common job titles include guest relations associate or front office agent. For those without a high school diploma, the GED test can be taken in order to earn a nationally recognized credential equivalent to a high school degree. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. The front desk receptionist is an important part of any organization. As a hotel receptionist, your job isn’t only … 7. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. That’s my reason for applying for receptionist role. Employers prefer a college degree or experience as an intern. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. Save my name, email, and website in this browser for the next time I comment. Have top-notch organizational skills. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. Front desk staff are among the first interactions that guests will have in any hotel. Showing personal attitude or behaving like a snob won’t help them in any situation. The hotel receptionist job is often referred to as a front desk agent. Receptionists are the people that represent the face of the company--they are the ones that clients first speak with them and the people and coworkers go to for information and event planning. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. They're a company's first line of defense. A receptionist is such an employee. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. How may I help you, sir? Manage telephone communication with clarity, accuracy, and courtesy. She wasted no time getting into her skills and explaining why she is good at the job and how she has had experience to make her proficient in the many tasks a front desk receptionist … How can I help you today? Receptionists who also know spreadsheet, desktop publishing or other hospitality software such as Property Management, Revenue management, booking engine, channel management and EPOS integration have additional skills that are in demand. As a receptionist, the first line of customer service, I believe I can make some impact. You want someone on the front lines who has a professional appearance and attitude. Are your hotel front desk performers prepared for the next guest? Individuals searching for How to Become a Front Desk Clerk: Career Roadmap found the following related articles, links, and information useful. Step 1: Get an Education. Know your way around a computer. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. With new technology and software, hotels have an unprecedented opportunity to help front desk performers sharpen their skills and talent. I like routine jobs where one can have a real impact on the business. A hotel receptionist or a hotel desk clerk is a key person responsible in making the stay of a customer comfortable and memorable in a hotel. A standard greeting you could use a pleasing personality starts the new week already being “ ”. 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