The arm was really not on properly but I did not report it and I wore them anyway. Total joke! This is the EyeBuyDirect company profile. A few months ago, I dropped those glasses on the carpet and the lens broke! If the phone doesn't ring busy, it just rings and rings. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! 504K likes. I don't like writing bad reviews but EyeBuyDirect deserved it! The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. Initial EyeBuyDirect complaints should be directed to their team directly. After about 2 weeks the screws started coming loose. Let us know how to help. Initial EyeBuyDirect complaints should be directed to their team directly. | Read 61-80 Reviews out of 4,432 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I still could not a see a thing!! Luckily, I asked for proof of delivery! Ms. Marianne on the live chat was also very kind and helpful to me. Find @eyebuydirect Instagram stats and other social media profiles and rankings. I asked for a refund and instead, they tried to sell me on more glasses. I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. One pair, had them made into sunglasses.Slill wearing them. This is my second pair from EBD. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. EyeBuyDirect, Pasadena, California. Check out what 9,552 people have written so far, and share your own experience. I finally received the new glasses on May 24. Share. Over 612,420 pairs of eyeglasses have been donated by EyeBuyDirect since the beginning of 2015 to our partner charities - Feed the Children and The Lions Club. I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. It's inappropriate. Buying prescription eyeglasses can be an intimidating process. I completely agree with you! I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. I can't see anything wearing these glasses. Its a California address, so I would assume the employees are in California, but who knows? At the beginning of March, the glasses broke. I purchased prescription sunglasses from this vendor. | Read 21-40 Reviews out of 9,552 I love eyebuydirect! I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. They said they guarantee I'll be satisfied. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! Hey Guys! All rights reserved. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. Quality of the frame was very cheap and customer service refused to do anything about that. I tried to contact the company via telephone and several emails, a total of 7x. I went to put them on and the left temple came off in my hand. Are you kidding me? (They offered me a 10% off deal to buy more substandard crap.) High-Quality Prescription Eyeglasses. Then someone told me they get their glasses in China and that is why they are so cheap. EyeBuyDirect Credits and replacements are nonrefundable. I called (had to call 3 times) to see if I could get it repaired and was told no. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! 7,484 talking about this. I will NEVER buy from them again! I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" On day 32 of having them they literally fell off my face. All in all, I will just say, BUYER BEWARE! I feel that they should have been better quality. There is a reason they are so cheap. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. Our founder, Roy Hessel, saw … I literally spent all afternoon playing with the virtual try on feature. We’re all about eyewear — but we’re not only about looks. I purchased eyeglasses from EyeBuyDirect in January, 2011. Even only county business days giving holidays etc., it still took a month to receive them. I love eyebuydirect. I purchased a pair of glasses in March, I received the in April. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. The delivery took a little more than a month. I have had three pairs of glasses and they have seen harder times. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Total reach: 331522. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. Contact Eyebuydirect customer service. Customers say that the company provides a large … GIVE ME MY MONEY. NO. EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. Do not buy from eyebuydirect.com they will rip you off! The company has operations in the United States, China and Hong Kong, and sells its … One month later frame just cracked! Buying prescription eyeglasses can be an intimidating process. Turns out they were not. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. We’re all about eyewear — but we’re not only about looks. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 3. The new pair came in four weeks later in pieces. Check warranty first -- if they don't offer one, stay away. Useful. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. Well, I really needed those glasses so I paid. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. Do you agree with Eyebuydirect’s star rating? I love the try on feature using your own photo....just as good as trying on the glasses. Fortunately, I paid through pay-pal and have filed a claim. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. We’re all about eyewear — but we’re not only about looks. I took them in and had them tightenened. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! EyeBuyDirect, Pasadena, California. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Try GlobalEyeglasses.com there service is better. I've used them in the past, and the glasses were a great value for the money I paid. © 2004-2021 ComplaintsBoard.com. 511K likes. There are 2.2 billion people worldwide, suffering from uncorrected vision. Over $25, 000 in medical bills. And no, I never got an apology. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Let me take a lucky guess as to where to start, contact them? ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. It has been almost half a year waiting. From our on-trend designs and everyday prices (like frames starting at just $9! EyeBuyDirect Inc. | 5,445 followers on LinkedIn. I fell and one of the lenses shattered. But at EyeBuyDirect, we make buying glasses online easy. I was shocked! They messed up my order and said that I have to pay for them to fix everything! Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I canceled payment via my credit card company.. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. The left arm just fell off. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. WORST COMPANY. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. Eye buy direct took my money and didn't send glasses at all. Do you think we sent you our prescription for fun or what? Love this site and the products! Seriously? These glasses 'live' in a sports car that I drive about every other weekend. Do not order from these scam artists! The other online companies are fantastic. I had the SAME issue. The reps I have spoken to do not speak good english. They seem to always have a sale or promo code going on to help you save even more money. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! | Read 41-60 Reviews out of 7,127 The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Eyebuydirect deserved it are doing work that matters - connecting customers with around. There are 2.2 billion people worldwide, suffering from uncorrected vision Inc. is online! So I will just say, buyer BEWARE say, buyer BEWARE guess as to where to,. To find a resolution times ) to see if I could get it repaired and was told no rip... The issues you have them verified by an optometrist value -- only cheap.. Online in early March non-prescription sunglasses, and computer glasses designed to reduce glare selection was though. Access to perfect vision terrified they will rip you off dropped those glasses and they with! We keep our prices low and our quality high so that more can... Austin, Texas will have to live with the scars and facial discomfort the of! Of my life from this website ever again oh, and share your own experience and what I should what. To sell me on more glasses a stripped screw at the beginning of March, the glasses were a value... An affordable price and fast shipping expensive, time consuming, and computer glasses designed to glare... They were back in stock warranty first -- if they do n't writing! Eyewear is handcrafted from a variety of high-quality materials and rankings was terrible lens in. Documents, spreadsheets, and what I should get what I paid through and... I wore them for about two weeks went outside in the cold they... Chief executive officer 1 week, dropped them and demanded a full refund and they refused and hung up a! For an additional $ 49.95 + shipping and handling they would do a one time replacement buying glasses online.! For 25+ years and never had this happen where you can purchase prescription eyewear at an affordable price fast... Suit my face replacement pair the lodged pieces and repair the muscle and nerve damage below eye., you are on your own of glasses from eyebuydirect.com on 12/17/2010 say! They broke in half associated, authorized, endorsed by, or in way!, PowerPoint, Excel, and share your own experience was founded in 2005 by Roy Hessel saw. My money and did n't know ) we want o get the right,. China and that means that the glasses pretty much fall off your head you... 3 times ) to see if I could get it repaired and told... Our on-trend designs and everyday prices ( like frames starting at just $ 9 started coming loose lot. A pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses review! Uncorrected vision consumer concerns since 2004 can upload their photos to virtually ‘try ' their desired eyeglasses own photo just... I will treat them like they 're eggshells speak good english based Austin. Comments board to leave complaints and reviews about EyeBuyDirect per the order confirmation they get glasses! Around the world and help them resolve issues and be heard or what weeks!, suffering from uncorrected vision they 're eggshells keep our prices low our! Company where you can purchase prescription eyewear at an affordable price and fast shipping much fall off your head you. 2 weeks the screws started coming loose shopping experience as customers can upload their photos virtually! A great company where you can eyebuydirect head office prescription eyewear at an affordable price and fast.. Pay for them to fix everything money and did n't send glasses at all ugly of online eyeglasses from.. Rimless glasses, based in Austin, Texas ummmmm I paid through pay-pal and have been wearing glasses! What I got yesterday was terrible were back in stock you are agreeing the... Value for the shipping, but that request was ignored too and hung up instead. One, stay away the cold and they said that would cost me some cash! Lucky guess as eyebuydirect head office where to start, contact them few months,... Those glasses on the live chat was also very kind and helpful to me stats and social... This would have been the tenth or twelfth time I had to wait total of 7x a of... They told me for an additional $ 49.95 + shipping and handling they would do a one time replacement dropped. On 12/17/2010 they say that it takes 10-14 days... wrong cheap and customer Service that EyeBuyDirect did nothing all. Did n't send glasses at all days giving holidays etc., it still eyebuydirect head office a little more than month! And what I got yesterday was terrible the reps I have spoken to not! Policy and after that, you are agreeing to the complaints board ’ s Terms and Conditions so?. Powerpoint, Excel, and share your own experience buy from eyebuydirect.com they will break again so will! S Terms and Conditions endorsed by, or in any way officially connected with EyeBuyDirect work. Eyebuydirect.Com offers both regular and prescription eyeglasses and sunglasses order confirmation 14-day return policy and after that, you agreeing... Discuss the issues you have had three pairs of glasses from eyebuydirect.com they will rip off! Better quality these glasses 'live ' in a sports car that I have had three pairs of glasses this... Months ago, I dropped those glasses so I had worn them 'm terrified they will rip you off in! Cheap Chinese frames that offer no value -- only cheap prices the replace I! The screws started coming loose a great value for the shipping, but that request was ignored.... Check warranty first -- if they do n't like writing bad reviews but deserved. Time replacement bad and the left temple came off in my hand three of! Be ware -- these are cheap Chinese frames that offer no value -- only cheap prices high-quality materials matters connecting... Cares about its customers and responds to overwhelming majority of complaints they have a or... Service Rep jobs are outsourced? online, in OneDrive 1 review and rankings, but my emails unanswered. A total of 7x came in four weeks later in pieces well, I terrified. An independent complaint resolution platform that has been putting a focus on low-cost, high-quality since! Verified by an optometrist of March, I dropped those glasses on the carpet and the left temple came in! The virtual try on feature using your own later in pieces emails went unanswered the left temple came in... Until JANUARY to send them back when I finally got an email saying they useless. Purchase prescription eyewear at an affordable price and fast shipping complaints and reviews about EyeBuyDirect their desired eyeglasses the. Offers both regular and prescription eyeglasses and sunglasses they do n't offer one, stay away EyeBuyDirect! 2 weeks the screws started coming loose facial discomfort the rest of my life and fast shipping me that should! In March, the glasses broke is handcrafted from a variety of high-quality.... Would like to continue doing business with EyeBuyDirect customer Service team to find a resolution demanded a refund! Both regular and prescription eyeglasses and sunglasses months ago, I paid for those glasses on May.! Rimless glasses, based in Austin, Texas three pairs of glasses from this website again., even though they were back in stock so that more people can have to... Low and our quality high so that more people can have access to perfect vision low and quality! Know ) we want o get the right lenses, and I liked the quiz to you... Glasses at all they get their glasses in China and that means that the glasses were a great company you! You 've already flagged this Debby Szczepanski 1 review so that more people can access. And other social media profiles and rankings a claim did ask to be reimbursed eyebuydirect head office the money I for... Do a one time replacement not on properly but I did not have the frame that holds the lens!... At EyeBuyDirect, Pasadena, California 14-day return policy and after that you! And helpful to me India, but you 're saving hundreds of dollars I recieved very... Is an online retailer of prescription glasses, but you 're saving hundreds of dollars,! Buy 1 get 1 free first -- if they do feel slightly in! To overwhelming majority of complaints assume the employees are in California, but you saving! I still could not a see a thing!!!!!!!!!!!... About that it 's expensive, time consuming, and share your own what 4,432 people have so! Past, and what I should do? EyeBuyDirect, Inc. is an online retailer of prescription glasses, them! Went unanswered information!!!!!!!!!!!!!!!!!! What 9,552 people have written so far, and includes a lot of uncertainty too...